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C&N Insurance Services

OUR TEAM

Meet the team:


Andrea

Andrea Nardelli

Founder and CEO

Pauline

Pauline A. Shanley

Senior Auditor

Giovanni

Giovanni Toniutti

Partner and Senior Auditor

Niccolò

Niccolò Bruno

Auditor

Gabriella

Gabriella Bertolo

Auditor

Valentina

Valentina Bordigato

Backoffice support

ABOUT US

ABOUT US

Who We Are

C&N Insurance Services Srl was established in 2004 to meet the growing demand at the time for Delegated Authority audits. Since then, we have carried out well over 800 audits for Lloyd's and the international insurance market, in Italy, Ireland, England, France, Monaco, The Netherlands, Norway, Denmark, Spain, Switzerland, Belgium, Malta, Greece, Cyprus, Finland, Slovenia, Lithuania and Iceland.

Our expertise in insurance and reinsurance is spread over all classes of business: Professional Indemnity, E&O, D&O, General Liability, Medical Malpractice, Cyber, Commercial and Private Property, Fine Art and Specie, Yacht, Motor, Accident & Health, Bloodstock & Livestock, Space, Aviation, Marine Cargo, Title insurance and Warranties & Indemnity.

Our team of auditors have 25 plus years of experience in the insurance industry in multiple capacities.  Our combined skill sets have been developed from employment and collaboration with Insurers, Lloyd's Brokers, Coverholders, DCAs and Loss Adjusters.


Our approach


Team achievement

Our aim is to raise standards and to encourage best practices that will be maintained in the long term.

In an ever changing regulatory environment, we aspire to instill and promote the culture of compliance.

We don’t just audit, but we assist, we coach and inform.

There is no one size that fits all, for this reason we believe in the importance of being able to adapt and be flexible in the audit process to bring the reality of the business, to try to accommodate the needs of the stakeholders involved, above all the final customer.

We see ourselves as both controllers and facilitators. Our role is bringing together the expectations and needs of the parties concerned in the DA process in a practical manner, on a contractual, legal, regulatory and day to day working / operations level.


In 2023 we completed:

Coverholder Audits

69%

DCA Audits

31%
59
Audited Coverholders and DCAs
79
Audits Done
27
Instructing Principals
2,800+
Report pages
OUR SERVICES

OUR SERVICES

Specializing in Coverholders and Delegated Claims Administrators Audits.

Milan Dome

Coverholder Audit

Coverholders and MGAs delegated underwriting and claims authority reviews.

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Milan Torre Velasca

DCA Audit

Delegated Claims Administrators claims handling and settlement delegated authority reviews.

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Milan Piazza Aulenti

Other Services

Training. Compliance. Insurance accounting, premium and tax transactions processing.

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OUR AGENDA

OUR AGENDA

Check out where are we going for Audit.

We have carried out audits for Lloyd's and the international insurance market in Italy, Ireland, England, France, Monaco, The Netherlands, Norway, Denmark, Spain, Switzerland, Belgium, Malta, Greece, Cyprus, Finland, Slovenia, Lithuania and Iceland...

... and we continue auditing all over Europe!

Check out...

CONTACT

CONTACT

via Marcellino Ammiano 9 - 20137 Milan - Italy
Phone: +39 0141 098071
If we don't pick up, write to us and we'll ring you back
Email: info@cnservices.it

Give us a shout for a cup of if you come to Milan.

C&N is a Member of DARA - Delegated Authority Reviewers' Association

Andrea

Andrea Nardelli

Founder and CEO

The owner and sole administrator of C&N, Andrea commenced his professional career in 1991 as a premium and premium tax analyst at the Lloyd’s Italy office, becoming the Finance and Control Division Manager in 2001. A desire for a life change motivated him to leave Lloyd’s and move to Piemonte in 2003.

After a short period working in the wine production industry and having realised there was an opportunity in the market, in 2004 Andrea set up C&N Insurance Services for the purposes of undertaking of Coverholder, TPA Audits (and similar) and the provision of specialist professional services to (Re)Insurers, Lloyd’s Managing Agents and Company Market Insurers that grant delegated authorities. Andrea has also carried out accounting Audits for Lloyd’s Italy, with which a strong professional relationship still exists today.

Andrea is Treasurer of DARA, the Delegated Authority Reviewers' Association, of which he is a founding member.

It is Andrea’s firm belief that helping each other is the key to a strong community. He is passionate about mountain ranges, and regularly hikes distances of up to and over forty kilometres in a single day, up to altitudes of over 3000m.

Pauline

Pauline A. Shanley

Senior Auditor

An Irish national and a graduate of University College Dublin (1991), Pauline has resided in Italy since 1996.   She commenced her career in Insurance as a Loss Adjuster in 1997 for a Milan based Loss Adjusting firm.   Pauline completed a Master in Loss Adjustment Advanced with CINEAS at Milan Polytechnic (2014) and is an Associate of the Chartered Insurance Institute.

After Joining C&N in 2014, Pauline was fundamental in the company move from Auditing wholly Italian Coverholders and DCAs, to carrying out Audits in other EU Countries, starting in Denmark in 2015.   Over the years since then, she has acquired a vast range of experience in the field of Delegated Authority and is passionate about the complexity and diversity of the subject and stakeholders.

Giovanni

Giovanni Toniutti

Partner and Senior Auditor

Giovanni has over 30 years of experience in the Insurance Industry, as Finance & IT Manager at the Lloyd's Italian office, and from November 2017 as Chief Operating Officer at a London based Lloyd's Broker/Coverholder and DCA, until he joined C&N in 2019.

In the Delegated Authority field, in 2004 Giovanni contributed to the development of Mocha, and in 2010 led the team delivering DoPrint, the two web-platforms used by Lloyd's Insurance Company Coverholders and OMCs to issue Insurance contract documentation in Italy.

He studied Political Science at the Università Statale di Milano. More recently, he completed Process Analyst and Project Management courses at the SDA Bocconi.

Niccolò

Niccolò Bruno

Auditor

Niccolò is a qualified Italian lawyer and has developed experience in compliance matters, regarding both Italian and EU regulations. In 2003, Niccolò graduated with a Degree in Law (J.D. Equivalent) from the University of Milan, passed the Italian Bar Exam in 2006, and in 2008 obtained a LL.M. with honours at the Fordham University School of Law (New York).

Niccolò practiced law at Ernst & Young and Duane Morris, before focusing on Insurance law and joining Crawford & Company Italy in 2012. At Crawford, Niccolò handled various types of claims on behalf of Lloyd’s managing agents and had the opportunity to specialize in Lloyd’s market procedures.

In January 2022, Niccolò started working with C&N Insurance Services, bringing honed claims skills and an analytic mind to the team.

Gabriella

Gabriella Bertolo

Auditor

Gabriella is the newest member of the C&N team, prior to joining C&N in February 2023, Gabriella was employed as a Loss Adjuster for the Lloyd's and the Company markets. Gabriella has resided in Italy for over twenty years and she is based in Milan. Gabriella is fluent in Italian, English, Swedish and French.

Valentina

Valentina Bordigato

Backoffice support

With a background in Administration and Accounting, Valentina joined C&N in 2013 and is primarily engaged as an External Resource for the accounting and processing of cashed premiums and the remittance of net premiums to the interested Insurers and premium taxes to the relevant Fiscal Authorities.   Prior to this, she was engaged by Lloyd’s Italy for a similar role between 2008 and 2012.   Valentina also provides administration and accounting support to C&N.